Frequently Asked questions
How will you protect my home during a renovation?
We believe in treating you and your property with respect. That means we go out of our way to protect surfaces such as flooring, walls, countertops etc, from damage during a renovation. We also protect the air that you breath. Our air scrubbers and HEPA vacuums remove dangerous dust particles that can sometimes be released during demolition work. During every phase of your project you can be sure that we are doing our best to protect your property.
Do I need building permits?
Most renovations, aside from some very basic cosmetic work, will require some kind of permit. We have established relationships with the City's building and inspection departments and would be more than happy to apply for all the required permits on your behalf.
What if I want to change something in the middle of my project?
Changes to the Scope of Work are dealt with through the use of a Change Order. Your project leader will go over the change with you and clearly document it along with any additional costs that may be incurred. After everyone agrees, it's signed off on and work can continue!
Do you use subcontractors or employees?
We use a mix of direct employees and subcontractors. While some construction tasks can be handled by our in house skilled laborers, others should be left to trained and certified tradesmen and women. In any case, you should take comfort in knowing that each subcontractor and employee that performs work on our projects is certified in their trade, covered under WSIB, and has been fully vetted and aligns with our strict policies governing the performance of work on our jobsites and in your home.
Do you warranty your work?
Yes, we are proud of the quality and craftsmanship that goes into all of our projects and that's why we provide a warranty program, all of which is fully explained to you before you decide to hire us!
Are you Insured?
Yes, we are bonded and insured through the Co-operators Insurance company of Canada. All our employees and subcontractors are also covered under the WSIB act which insures them against workplace injury.